Missing Salary, Missing Hours, or Incorrect Payment 💰

It’s important to always check your payslip to track your payments correctly.

Your payslip is sent by PayoutPartner to the email address registered on your Staffers profile.
You can also access it by logging into your account at payoutpartner.com.

Before Contacting Support

If you notice a missing salary, missing hours, or an incorrect payment, please do the following first:

1. Check your shift records in the Staffers App

   • Make sure all shifts show correct clock-in and clock-out timestamps

2. Review your payslip

   • Compare the shifts listed on your payslip with the shifts shown in the app

3. Identify what’s missing

   • List down any shifts or hours that do not appear on your payslip

Missing Salary or Hours

If you confirm that salary or hours are missing:

Please contact Staffers Support and include the following details so we can assist you efficiently:

• Date and time of the shift

• Name of the business

• Description of the issue (missing salary, missing hours, or incorrect amount)

• Screenshot of your payslip

What Happens Next?

• We will investigate the issue and coordinate with the business if timestamps or clock-ins/outs are missing or incorrect

• Resolution may take 24–48 hours, depending on the case and response time from the business

• Once the correct timestamps are confirmed, we will add the missing hours/shifts so payment can be processed accordingly

Please note: Adjustments can only be made after confirmation from the business.

Urgent Issues

For urgent concerns, always reach out to Staffers Support via the in-app chat so we can assist you as quickly as possible.