Cancellation Policy - Business

⚠ Staffers’ Cancellation Policy – for Businesses

Do you want to cancel a shift or remove a staffer from a shift? Businesses have the option to do so. The rules are as follows:

1. Cancellation More Than 48 Hours Before the Shift ⏱️

• The staffer is automatically removed from the shift.

• No penalty is applied to the staffer.

2. Cancellation Less Than 48 Hours Before the Shift ⏱

• The staffer must confirm or deny the cancellation request.

If the staffer accepts the cancellation: ✅

• The staffer is automatically removed from the shift.

• No penalty is applied.

If the staffer denies the cancellation: ❌

• You will receive a notification that the staffer has denied the request.

• The staffer must still work the shift.

• The business is required to pay a minimum of 4 hours, or based on the staffer’s actual working hours.

• The staffer is guaranteed at least 4 hours of pay.

3. No Response From Staffer Within 2 Hours

• If the staffer does not respond within 2 hours:
  → The business can send an additional cancellation request.