Cover Guidelines

Speaking to guests Always smile and welcome the guests to the establishment. Taking payments Always offer the customer a receipt for their paid entry or give them a stamp on the wrist so they can re-enter the establishment later on. 

Scenarios

Too intoxicated customer?

• The security will deny anyone who is too intoxicated. It is not your job to tell people they can or cannot enter the establishment. 

Aggressive customer

• If a customer is acting aggressively towards you, find a security guard for assistance. 

Cloths

• In every restaurant/bar/nightclub, they have clothes with different colors, the color represents what the cloth is used for. 

for example: 

•      Blue - Clean zone

•      Red - Dirty zone